Speech analytics is the ability to understand and comprehend what is being said in the interactions that take place between a contact center and the customer or consumer on the other end of the phone. Interaction analytics is not only limited to speech, but also the ability to ingest and analyze chat, text, email, surveys,...Continue reading
Understanding what your customers are thinking through using speech analytics before, during, and after their interactions with your brand can completely change the way you do business. Successful companies all over the world understand the value of learning more about their customers’ needs and interests – that’s because satisfying those needs and interests is a...Continue reading
RDI uses a proven research system that evaluates your store’s current performance versus its potential performance. We turn this research into action by helping you to develop strategic and tactical plans that will drive shoppers to your store. Evaluate Performance vs Potential Understand the sales dollars of the shoppers that consider your store as an...Continue reading
Due to our concern for employees, clients, and participants, RDI temporarily closed our research facility in Northern Kentucky (A suburb of Cincinnati) due to the COVID-19 pandemic. Our facility is re-opening for in-person interviewing but we are implementing new safety practices to ensure a safe research environment. Limiting In-house Research Project Groups We will be...Continue reading