Supported Growth:
Increasing Client’s Sales, CX, and ROI

The Ask: Supported Growth  A national adrenaline sport organization (“Client”) approached RDI to provide contact center support due to their recent growth. The Client needed help strategizing operations to grow their business and revenue. Our team located three areas of need:  Increasing capacity to maintain service levels as call volumes continued rising. Growing sales conversion...Continue reading

RDI Sightline blog - What is Speech Analytics

What is Speech Analytics?

Speech analytics is the ability to understand and comprehend what is being said in the interactions that take place between a contact center and the customer or consumer on the other end of the phone. Interaction analytics is not only limited to speech, but also the ability to ingest and analyze chat, text, email, surveys, and any...Continue reading

Food retail market research

Food Retail Market Research Analysis: The RDI 6 Steps to Success

RDI uses a proven research system that evaluates your store’s current performance versus its potential performance. We turn this research into action by helping you to develop strategic and tactical plans that will drive shoppers to your store. Evaluate Performance vs Potential Understand the sales dollars of the shoppers that consider your store as an...Continue reading