RDI can help you get your speech
analytics program off the ground.
As experts in the speech analytics field, we’ve met with many companies that are interested in speech analytics, but simply haven’t gotten the traction necessary to make an impact in their organization. In some cases, these companies have purchased the tools necessary to do the work, but they don’t have experienced analysts on staff to support the effort. In other cases, these organizations want to test the waters of speech analytics, but aren’t ready to make a sizeable investment into the tools. If either of these scenarios describes your organization, RDI Sightline can help!
RDI Sightline has the right combination of tools and
people to support your speech analytics program.
RDI Sightline has an experienced team of speech analytics experts ready to support you. We are available for both short-term projects and ongoing support. Specifically, we provide:
Our analysts can review current QA scorecards to determine how speech analytics can improve efficiencies for your team.
Content Building for QA Scorecards
Our analysts can build content for QA scorecards to your specifications and make recommendations on portions of your scorecard that should be automated vs. manually scored.
Our analysts can mine recordings to uncover hidden insights that can improve operational efficiencies, and provide valuable feedback across your organization.
Training & Support
Our analysts can provide training and support to get your team “off the ground and running” with speech analytics.
We provide flexible options to ingest your recordings and metadata into our CallMiner platform or work within your existing platform.
“Speech Analytics has definitely been a game-changer!”
— Director of QA, Fortune 100 Retailer
“Our audits per hour increased from about 5/hr to 8/hr by using this process.”
— QA Analyst, BPO
“It’s definitely easier to be more engaged in the call audit process, versus just listening to an entire call! That can for sure get tedious, and this process definitely helps in that regard!”
— QA Analyst, Consumer Electronics