The Ask: Supported Growth A national adrenaline sport organization (“Client”) approached RDI to provide contact center support due to their recent growth. The Client needed help strategizing operations to grow their business and revenue. Our team located three areas of need: Increasing capacity to maintain service levels as call volumes continued rising. Growing sales conversion...Continue reading
Due to our concern for employees, clients, and participants, RDI temporarily closed our research facility in Northern Kentucky (A suburb of Cincinnati) due to the COVID-19 pandemic. Our facility is re-opening for in-person interviewing but we are implementing new safety practices to ensure a safe research environment. Limiting In-house Research Project Groups We will be...Continue reading