Meet Our Team

As Chief Customer Officer at RDI Corporation, Tim spearheads the strategic vision and execution of customer-centric solutions, overseeing 30+ client programs across diverse industry verticals. With over 15 years of experience in customer experience (CX) leadership and innovation, he has consistently driven improvements in customer satisfaction, sales growth, and operational efficiency by leveraging data analytics, technology, and process optimization. A certified Lean Six Sigma Black Belt, Tim also holds expertise in NPS analytics and Lean Management. His passion lies in solving complex challenges faced by both customers and agents, ensuring seamless and effective CX strategies. Tim has built and mentored a team of eight Client Service Directors, equipping them with the skills to excel in client relations, communication, and data-driven decision-making. His deep knowledge of AI, CRM, IVR, and speech analytics enables him to spearhead CX enhancement initiatives, optimize new client onboarding, and develop sales revenue strategies for major brands. At his core, Tim is dedicated to creating value—delivering innovative, results-driven solutions that strengthen client relationships, boost retention, and drive sustainable growth.